Myrtle Beach, SC – April 22 – 24, 2022

​When it comes to a retreat, nobody does it better than Alpha Direct Agency. This year we introduced the first ever CE Team retreat. The weekend event built around our 8 Customer Experience Team member included food, fun, workshops, sight seeing, travel and other leisure.

While “upgrading our excellence” was the tag of the event, its focus was understanding “The Customer Lifecycle” because our service team has a greater impact in retaining our customers with three (3) times more touchpoints in the customer’s experience.

The event which was held in sunny Myrtle Beach, South Carolina took months to plan; remarked the event’s host and CE Team Manager Nancy Ruiz. With the help of Yinette Betances our company’s operations director, our team was greeted with “Team AweCEome” branded gifts and tees.

​#alphadirectagency #teamaweCEome #Teamwork #retreat

​Alpha Direct Agency has always operated with a mantra of doing more for our clients. In January of 2022, we decided to bring Pet Insurance to them and who better to partner with than the #1 Pet Insurer in America - Nationwide Insurance Company.

As pet lovers ourselves, we understand the value of having proper insurance in place for our furry family members. We seldom observe their pain till they have progressed to the point of immediate attention because they are mostly nonverbal and having pet insurance can help the family deal with the surprise charges.

Through this partnership we can bring Pet Insurance to our customers throughout the 18 states we are licensed, and Nationwide makes us look good. We have many insurance companies in Partnership and while they all want the attention of our customers, this is one of the ways Nationwide stands out in the crowd.

Nationwide’s Pet Insurance https://agency.petinsurance.com/alphadirect allows you to visit any Vet for care. They provide insurance for dogs, puppies, cats, or kittens. We are proud to bring this level of reliable pet insurance to our clients. If you need a quote, you can use the link in this paragraph or visit our website www.alphadirectagency.com and look for Pet Insurance under quotes. It is yet one more way Nationwide is on your side.